We got to TN and I called them with an address and they said that they hadn't even shipped the units to TN and it would take about 5 weeks before they could schedule for them to be shipped here and delivered. They said it would take 3-5 or so business days for them to be delivered after scheduled. After they finally picked them up, they were supposed to take them straight to their Nashville location and I was to call them with an address as soon as we got to Tennessee to schedule them to be delivered. I had to spend hours, literally, on the phone to get them to pick them up again before escrow closed on my house. At this point, it was just a few days before escrow closed on our house since we obviously had them picked up right before we moved so we'd you know, have beds to sleep in as long as possible. We of course had no way of knowing how much every box and everything weighs so we took pretty much everything out of both, got rid of any bigger heavier items like our fridge and freezer which was half of the reason we wanted to have our stuff moved, so we could like keep our stuff, and mixed them evenly between the 2. We had 3 units and they said they had already loaded the lightest one on their truck so they won't leave that one and we would have to figure it out with the other 2. We loaded up our units and had them ready to go on pick up day and they came to get them and then said one of them was too heavy so we would have to get another unit or move stuff from one to another. They delivered them fairly promptly and we had to purchase brand new locks for them that were ours to put on and protect our stuff. We chose then because they claimed to be the cheapest and fastest option compared to quotes from Pods and other such moving companies. We chose pack rats to move our stuff from California to Tennessee. I have been sleeping on an air mattress and living out of an ice chest for 2 weeks and these people have never called me back on anything! I don't understand how they cannot have a plan when so many people are affected. no matter if I talk to a representative or a manager. It has been 2 weeks! and every time I call I get the same response. I called back at 3 pm and was told, "oh no, the fork lift is down and we do not have an update".
I called on Monday and was told, "oh yes, you are on schedule for delivery today and the driver will contact you an hour before". i call them the next day and they told me that I was rescheduled for Monday the 24th. I was due to have my pod delivered on May 20th, I call on the 20th to verify my move and was told, "oh yes, you are on schedule for delivery today and the driver will contact you an hour before". I had 1-800-PACK-RAT move me from San Diego, CA to San Antonio.